Introduction Doha Festival City was racing to open its brand-new 45,000 sqm retail wing before the 2025 National Day shopping rush. The facility management company awarded the contract suddenly needed 350 additional workers to handle cleaning, housekeeping, logistics, and guest services — starting in just three weeks.
Other suppliers quoted 45–60 days. MSQ delivered the entire team in 21 days, fully trained, medically cleared, and ready from Day 1.
Here’s the complete behind-the-scenes story of how we made it happen.
The Challenge (August 20, 2025)
- Project: Doha Festival City Phase 2 Retail Expansion
- Start date: September 10, 2025 (grand opening preparations)
- Total workers required: 350
- Breakdown:
- 180 General Cleaners (male & female)
- 80 Housekeeping Staff (hotels & restrooms)
- 50 Logistics & Warehouse Workers
- 25 Kitchen Helpers & Stewards
- 15 Guest Service Agents (bilingual Arabic-English)
All staff had to meet:
- Festival City appearance standards
- Valid QID and medical fitness
- Basic fire safety & customer service training
- Uniform sizing and immediate availability
How MSQ Delivered in 21 Days – The Proven 8-Step Process
Step 1 – Rapid Requirement Briefing (within 1 hour) Received detailed scope at 11:00 AM. Assigned a dedicated project coordinator who visited the site the same afternoon.
Step 2 – Smart Candidate Sourcing (Day 1–3) Pulled 620 matching profiles from our ready pool of 1,400+ workers. Focused on previous retail/hospitality experience to ensure instant productivity.
Step 3 – Client CV Review & Interviews (Day 4–5) Sent organized batches via WhatsApp. Client interviewed top candidates via Zoom and on-site. Final selection of 350 completed by Day 5.
Step 4 – Fast-Track Medical & Background Checks (Day 6–9) All 350 workers completed GAMCA medicals at our partnered clinics (grouped appointments). Police clearance and reference checks finalized in parallel.
Step 5 – Documentation & Contracts (Day 10–12) Our PRO team issued:
- Employment contracts
- Health insurance
- QID updates
- Client access badges prepared
Step 6 – Tailored Training Program (Day 13–16) 4-day training at our Doha centre:
- Customer service excellence
- Mall safety & emergency procedures
- Cleaning standards (color-coded systems)
- Uniform fitting and grooming
Step 7 – Uniforms, Tools & Transport Setup (Day 17–19)
- 350 full uniform sets delivered
- Cleaning equipment kits issued
- Dedicated shuttle buses arranged from worker accommodations to Festival City
Step 8 – Phased Mobilization (Day 20–21)
- 150 workers deployed on September 8 (pre-opening deep clean)
- Remaining 200 deployed on September 10 All arrived on time, signed in, and started work immediately.
Results
- Grand opening went flawlessly on schedule
- Zero guest complaints about cleanliness in first month
- Client passed all internal audits with 100% compliance
- 92% of the 350 workers still employed at the mall today (December 2025)
- Saved client an estimated QAR 1.8 million in delayed opening penalties
Client Testimonial “MSQ turned what could have been a nightmare into a seamless success. 350 workers in 21 days, perfectly trained and uniformed — we opened on time and our guests never noticed the rush behind the scenes. Outstanding partnership!” — Facility Operations Director, Doha Festival City (name withheld for confidentiality)
Why This Scale Is Easy for MSQ (But Hard for Others) Large-scale retail deployments require:
- Huge ready workforce with hospitality experience
- In-house training rooms and uniform inventory
- Proven relationships with medical centers and immigration
- ISO 9001:2015 processes that eliminate surprises
- 15+ years handling Qatar’s biggest malls and hotels
Planning a Retail, Hospitality, or Facility Project? Don’t leave your opening date to chance. Get the right team, on time, every time.
WhatsApp/Call 24/7: +974 3103 0660 Email: info@msqqatar.com
